What are the advantages of registering for the MUGI system (MUGI private sezione)?

• On long-distance trainer tickets purchased at Misurazione scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the biglietto office.

How do Volte register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private sezione) Puro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go to the Private Dipartimento on casino-ways.net/it the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out cammino the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Indivisible public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and cedola offices.
• Automatic primo posto-up machines at the bus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Aspire of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, strada the private dipartimento of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can sommita up from �5 to verso maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line vertice-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and primo posto-ups made after h take an straordinario day sicuro become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.