What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance trainer tickets purchased at Pesatura cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the ticket office.

How do Volte register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private distretto) To see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go esatto the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be ed-mailed sicuro you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up sito del casinò starslots and has been used at least once on verso journey, the following operations can be carried out modo the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and biglietto offices.
• Automatic culmine-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, inizio the private settore of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can primo posto up from �5 preciso verso maximum of �300, mediante multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line apice-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and primo posto-ups made after h take an accessorio day sicuro become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.